Refund policy

Returns & Refunds

At Hausskiin, we want you to love your skincare. If something isn't right, here's how we can help.

Change of mind

If you change your mind, you can return unopened and unused products within 14 days of delivery for a refund or exchange.

  • Products must be in their original packaging, with seals intact.
  • For hygiene and safety reasons, we can't accept change-of-mind returns on products that have been opened, used or tested.
  • You're responsible for return shipping costs on change-of-mind returns. Original shipping fees are not refundable.
  • Gift cards and products bought on sale are not eligible for change-of-mind returns.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, or isn't what you ordered, contact us within 7 days of delivery with:

  • Your order number
  • Photos of the product and packaging
  • A short description of the problem

We'll arrange a replacement or a full refund, including shipping costs. Please don't throw away the product or packaging until we've sorted it out with you.

 

 

How to start a return

  1. Email us at [your email] with your order number and the reason for your return.
  2. Wait for our return instructions before sending anything back. Returns sent without approval may not be accepted.
  3. Send the product back using a trackable postage service. We're not responsible for returns lost in transit.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds are processed to your original payment method within 5–7 business days. Your bank may take a few extra days to show it.

Orders paid with Afterpay will be refunded to your Afterpay account.